Obie Comfort Solutions
  • 14-Jun-2018 to 13-Aug-2018 (PST)
  • Customer Service
  • Framingham, MA, USA
  • $16
  • Hourly
  • Full Time

medical, dental, vision, life insurance, 401K, paid time off and paid holidays

This is your chance to take your customer service career to the next level!  Can you take a solid base of existing business and create positive growth while building strong relationships? Due to growth, Obie Comfort Solutions is immediately seeking an exceptional Client Service Representative to help grow our customer base. The hours are 10am-6pm Tuesday-Friday and 8am-2pm Saturday. If you are a self-motivated individual with great work ethic and would like to be rewarded for your dedication, then we would love to get to know you!

Why Obie Comfort Solutions?

Just as we all have our own goals, many of us have the desire to chase the American dream and make our own fortunes. Oberlan Rosa, founder of Obie Comfort Solutions had this dream. He and his wife planned every grueling detail on their nights together after both arriving home from a day full of work, and for his wife, night classes. Fast forward several years, they're the parents of a successful company that constantly strives to improve its customer experience, have 20 total employees, and are the proud parents of 5 sons that are as much a part of the company as they are. This couple's hard work and perseverance paid off for us in 2006 when we were founded, and now we want you to learn more about what you can expect to benefit from working with us.

Benefits for the Customer Service Representative

As part of our company, we believe in all our employees and offer the opportunity for advancement.  We are happy to offer our Client Service Representative a competitive salary of $16 per hour.  In addition, we offer medical, dental, vision, life insurance, 401K, paid time off and paid holidays.

A Day in the Life of a Customer Service Representative

As a Client Service Representative, you will assist in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.  Good communication with the client is essential!  Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.  Have a courteous and pleasant demeanor whether on a phone call or not.  Know that courteousness affects other team member's spirit.  In addition, as a Client Service Representative, you will make sure that the phone is answered before the third ring and that the approved company greeting is used each time.  You will make sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-schedule the time to the client's satisfaction.  Our Client Service Representative makes sure Club Membership clients are continually called.  Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. You will also assist with supervising and assisting in the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.  Our Client Service Representative makes sure the technicians are debriefed on each call and that they collect payment on every call.  You will also participate in a rotating weekend schedule as the On-Call Dispatcher.  In addition, you will input client data in our software system and record any and all changes to clients' accounts.

What you Need to be Qualified for the Customer Service Representative Position

  • Minimum 2 years of office experience, answering multi-line phones and data entry
  • Friendly, outgoing phone voice
  • Upbeat, professional, and enjoys helping people
  • Computer literate, can multitask and has good listening skills
  • Reliable and committed to showing up daily and willing to take on additional duties as you learn more about the business

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile friendly application so that we can review your information.  We look forward to meeting you!

Background and Drug Screening will be done before an offer is made.

Obie Comfort Solutions
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